PhotoRobot Service Level Agreements (SLA)

This page provides access to all PhotoRobot Service Level Agreements, uni-Robot Ltd., Czech Republic.

Each SLA describes different response commitments and operational conditions depending on whether the customer uses cloud/software services or hardware devices.

Please select the SLA relevant to your use case:

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Software & Cloud SLA (SLA-SW)

URL: https://www.photorobot.com/legal/sla-sw

This SLA defines:

• cloud service availability
• Monthly Uptime Percentage (MUP)
• software incident severity levels
• initial response times
• maintenance windows
• optional enterprise SLA credits

Applies to Cloud, Cloud 2.0, API, rendering and CL to Cloud synchronization.

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Hardware SLA (SLA-HW)

URL: https://www.photorobot.com/legal/sla-hw

This SLA defines:

• hardware incident classification
• response-time guarantees
• diagnostic procedures
• RMA workflow
• rules for replacement parts
• exclusions relevant to physical devices

Applies to all PhotoRobot hardware products and firmware-based components.

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SLA Queries & Support Contact

If you are unsure which SLA applies to your contract or system configuration, please contact us at:

‍legal@photorobot.com